Archive | July, 2009

No one wants surgery (or ERP/CRM) even for free if they don’t need it

Hat tip to John Shaver of Aries Technology for sending me this cartoon from this past Sunday’s Lio. I have used this analogy for years – implementing a new ERP, CRM or HR system at an organization is akin to a human being undergoing triple bypass surgery. No one is going to do it because […]

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My New Pill Box

In addition to the blood pressure pills I take from stressing out over changing the business model for professional firms (kidding, it is hereditary), I take a few vitamins and supplements on a daily basis. Since I like to take them on a full stomach, after dinner seems to work best for me. However, because […]

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Thinking About My Dentist

What if you would refuse to accept any new customers unless they were referred to you but another customer? Would your leads dry up? If so, your new business problem is not marketing related, it is your service. FIX IT! The lesson here is that if you are not getting active referrals from customers, your […]

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Praise for the Accounting Profession

One thing I have always been impressed with from accounting firms, specifically the larger ones I have had contact with, has been their ability to create alumni networks that drive real value for them. Now, it certainly is true that this practice has caused some challenges by creating some possible personal conflicts of interest. However, […]

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Highlights from Issues List Management Session

On May 12, 2009, I presented a session at Sage’s annual partner conference, Insights. The session was entitled Issue List Management (or how to replace your time sheets with something that actually matters to your customers). First up are the slides from the session. Issues List Management View more presentations from ejkless. Next, here are […]

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Really? This is all it takes to stop global warming?

OK, this headline from MSNBC really set me off – G-8 agrees to cap on global temperatures. The article begins, “The Group of Eight industrialized nations joined with developing countries in agreeing Wednesday that average global temperatures shouldn’t increase by more than 2 degrees Celsius in a significant new acknowledgement in the fight against global […]

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What a WEEK in Pricing!

It has been an interesting week in the world of pricing. In case you have not heard, Chris Anderson of Wired is set to release his new book Free (the title, not the price), and before it even comes out stirs up a controversy. Surprisingly, the book does not seem to be available on Kindle. […]

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Al the Plumber Gets It

Today, we received our 2009/2010 Allen Community PhoneBook (the book formerly know as the Yellow Pages). With the proliferation of Google and the Web, these books usually make a 10 second trek through the house and land directly in the recycle bin. This one, however, had a advertisement from Al the Plumber. I can’t vouch […]

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