Archive | August, 2009

“Not for the Sake of Ambition…” Oh, Please!

One parenthetical phrase from President Barack Obama’s eulogy for Ted Kennedy made me cringe – “Not for the sake of ambition or vanity; not for wealth or power; but only for the people and the country that he loved.” I write this not as a criticism of the President or the deceased Senator, but of […]
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Creating a Service Level Agreements

Creating an SLA (Service Level Agreement) is by far the most frequent topic of conversation I have with partners of Sage. I recently came across an mp3 file I recorded while in Sydney, Australia delivering the service level agreement section from Customer Boot Camp, so I have decided to post it. Please note it is […]
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ScreenR Is a Game Changer

Remember Lotus ScreenCam? I do and I recall it being a big deal to do them. Yesterday, I came across ScreenR, a social media tool that I think is a game changer. Below is the first one I created as a test. In it I demonstrate how to create a new group in Facebook. ScreenR […]
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What Do You Know – I Am Mainstream

Yesterday, on the front page of the Wall Street Journal opposition to the billable hour went mainstream – ‘Billable Hour’ Under Attack. The article begins, “With the recession crimping legal budgets, some big companies are fighting back against law firms’ longstanding practice of billing them by the hour.” In addition, the Journal also posted this […]
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Killer PowerPoint (as in death by…)

Comedian Don McMillan has a terrific routine about inappropriate use of PowerPoint.   It is not quite as good at this one created in 2000 by by Peter Norvig, the director of research at Google. Gettysburg address View more presentations from fatuousplatitudes. My thoughts: PowerPoint should be use to augment, not make your presentation. Use […]
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A Review of The Israel Test

Even the thought of summarizing the premise of George Gilder’s new book, The Israel Test, causes my mind to reel. To attempt: The cause of the conflict between Israel and the neighboring Arab countries is not religion (although there are certainly elements) nor racism (although there are certainly elements), but rather it is caused by […]
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My New Pill Box – Part Deux

N.B. – This post asks more questions than it provides answers. I have been thinking more about the analogies between the medical and the ERP/CRM/HR software implementation professions. Reflecting once again on my new pill box, I noticed that there were two different types of pills. Type A pills are of the over-the-counter variety – […]
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