Video Highlights from the Sage Consulting Workshop

Thanks to Bill Kizer, I am happy to post about 9 minutes of video from the recent Sage Consulting Workshop held in Santa Ana, CA. The topics covered in the video include:

  • Change
  • The power of silence
  • Challenging a customer
  • Turning the table
  • If the airlines billed by the hour
  • The importance of defining quality

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