Archive | May, 2010

WSJ on Pricing

The Wall Street Journal posted several excellent articles (including links to some MIT Sloan articles) on pricing yesterday. I thought it might be helpful to provide the links. Raise Your Prices! – Face it: Most companies can’t compete on price. And the good news is they don’t have to Seven Mistakes of Poor Pricers The […]

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SLAs are Dead

I have just returned from Sage North America’s Insights conference in Denver. The conference is, at the same time, completely exhausting and completely invigorating. I learn so much from Sage partners because they continue to test my thinking. Without question, the best test of my thinking came during my pre-conference session on Sunday. One of […]

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Insights MegaSession – Creating the Firm of the Future

On Wednesday, May 19th from 1:30pm to 5:30pm at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating the Firm of the Future (GEN52-1,2&3). This session will be dedicated to the possibility that a professional organization can be run more effectively when it becomes a knowledge firm rather than […]

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Insights Session – Enhancing Your Customers Experience

On Tuesday, May 18th at 3:15pm at Sage North America’s annual partner conference, Insights, I will be co-presenting a session with Apryl Hanson of Blytheco entitled Enhancing Your Customers Experience (GEN54). This session will be dedicated to the possibility that we can create deep, meaningful experiences for customers. Creating such experiences is hard work and […]

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Insights Session – Creating a Partner-based Service Level Agreement

On Thursday, May 20th at 8:00am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating a Partner=based Service Level Agreement (GEN58). This session will be dedicated to the possibility that we can create high quality service level agreements with our current customers. Creating such agreements is hard work […]

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Insights Session – The Parting Glass: So what and who cares?

On Thursday, May 20th at 9:15am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled The Parting Glass: So what and who cares? (GEN22). In this last session of the conference, join me in a no-holds-barred look back at what you have learned at Insights 2010 and what your […]

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Insights Session – Consulting and the Crisis of Self-esteem

On Wednesday, May 19th at 9:15am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Consulting and the Crisis of Self-esteem (GEN53). This session will be dedicated to the possibility that a professional can increase his or her self-esteem through a better understanding of what consulting really is. Improving […]

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Insights Session – Managing an Engagement from an Issues List

On Monday, May 17th at 2:30pm at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Managing an Engagement from an Issues List (GEN23). This session will be dedicated to the possibility that a professional organization can be run more effectively when people do not have to account for every […]

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Insights Session – Creating a Great Scope Document

On Monday, May 17th at 1:15pm at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating a Great Scope Document (GEN55) This session will be dedicated to the possibility that we can create great scope documents for our customers and that by doing so we will significantly increase the […]

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