Well Done Hilton Vancouver!

Those of you who follow me on Facebook may recall that I complained a few weeks ago when the Hilton Vancouver Airport did not have wireless Internet access available in my sleeping room.

In what was a key moment of truth, the Hilton turned the bad situation into a great customer experience.

Upon returning to my room after teaching all day, the following note was slipped under my door:

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And, on my desk sat this:

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Well done!

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