My Sessions at Sage Summit 2013

I have had a number of requests from Sage Partners about my sessions at the upcoming Sage Summit.

Here is a quick view of all of them.

Name Day Time Co-star
The Salesatative Consultant Sunday 1pm-3pm Rob Johnson
The Salesatative Consultant (repeat) Sunday 3:30pm-5:30pm Rob Johnson
A Complete Waste of Time – Redux Monday 2pm-3pm The Attendees
Creating Access Level Agreements Monday 3:15pm-4:15pm
Avoiding Iatrogenic Consulting Monday 4:30pm-5:30pm
Introduction to the Firm of the Future Tuesday 11:15am-12:30pm
Long Distance Customer Relationships Tuesday 2pm-3:15pm Judy Thornell

Wayne Schulz

Making Your Business Anti-Fragile Wednesday 8:30am-10am
Creating Strategy in a Small Business Wednesday 10:30am-12pm
Top Ten Business Myths Wednesday 2pm-3:15pm
Initiating a Project in a Small Business Thursday 3:15pm-4:15pm John Shaver
In Defense of Business Thursday 4:30pm-5:50pm


If you have any questions about the details please feel free to comment or email me.

On Racism vs Bigotry

First, without question, I think Sergio Garcia’s comments about Tiger Woods and fried chicken were inappropriate, hurtful and bigoted. A bigot is some who treats other people with hatred, contempt, and intolerance on the basis of a person’s race, or other status.

That said, these comments along do not necessarily make him a racist. A racist is someone who believes in the natural superiority and, therefore, inferiority of all members a one race or another.

Now, Sergio Garcia may in fact be a racist, but that would mean I would know what is in his heart and unless he says outright that he believes that caucasians are superior to Africans then I can’t in good conscious call him a racist.

I mention this because I think it diminishes the word racist to use it incorrectly.



Leadership Lessons from a Great Mom

So your seven-year old son has been working diligently on his homework sheet due on Friday all during the week. He even got most of it done on Wednesday even because he knew he had baseball practice on Thursday night and would not be able to do it.

He decides early Friday morning to add a few embellishments in color to give it that extra something, but unfortunately, he leaves it behind on the kitchen counter. Shown here.


On your way out the door, you notice the paper, do you:

  1. pick it up and give it to your son.
  2. gently remind him he left his paper on the counter.
  3. walk past it and leave it lie.
  4. walk past it, leave it lie and shush your husband who will likely see it and come running out the door with it.

The obvious and great choice is #4. Thanks, Christine!

Lesson from the Salon

I have often spoken about the parallels between software implementation consultants and salon owners. For example, both revenue models have about 50 percent coming from the sale of product (including renewals for software) and about 50 percent coming from service provided.

This morning, this “Suggested post” was in my Facebook stream:


Notice that it mentions that Julie is salon owner, but what is to stop individual stylists from creating their own App. This way if they leave the salon of their current employ, their clientele can easily track them down and bypass what I understand from my wife and other female colleagues as “the hunt” that takes place when this occurs now.

Of course, the jump to software implementation consulting is easy to see. Individual consultants can set up Apps and away they go.

This enforces the great idea from Peter Drucker that, “In a knowledge society, the most probable assumption for an organization to make is that they need the knowledge workers far more than the knowledge workers need them.”

What are you doing to make you organization a place where knowledge worker thrive and get their knowledge dividend?

On Bailouts, Hypocrisy, and Circular Errors

This morning I came across a piece in the Huffington Post about Ally Bank.

It seems that Ally according to the author did not join a settlement with federal regulators with regard to foreclosure abuse of its customers.

This is notable because Ally Bank was once known as GMAC, the GM stands for General Motors, yes, the same General Motors bailed out by the federal government in 2008/9.

In fact, Ally Bank is still 74 percent owned by the US Government.

The story goes on to say how Ally Bank is now negotiating with federal regulators over the foreclosure abuse situation.

Am I missing something, but doesn’t this mean the government is negotiating with themselves?

An Oldie, but Goodie – The Seven S Model

Earlier this week I had the opportunity to speak about an old friend, the Seven S Model, as part of the Sage Thought Leadership Webcast Series. This model originated at McKinsey and Company in the 1970s and was made famous by appearing on page 10 in Tom Peters and and Robert Waterman’s all-time best seller, In Search of Excellence.

images-12I present a modified version of the model which was taught to me by Howard Hansen and Doug Burgum of Great Plains Software. I am forever indebted to both of them as this model has had a most profound impact on my career.

Entitled The Seven S Model and Shared Vision, this webcast is dedicated to the possibility that organizations that have well-defined and shared visions of their future will be better places for team members to work and have happier customers. Creating a well-defined shared vision is hard work and not for everyone as it requires us to look deep into ourselves and examine our beliefs as people.

Here is the video. My thanks to my friend and college Greg Tirico for agreeing to do this interview style as opposed to the normal talking-head style that is all to prevalent today.

And, here are the slides.

Please comment with any questions or feedback that you might have.