Sage Summit 2015 Session – Changing conversations by asking effective questions

This is the third in a series of three posts I will be doing featuring slides and audio from my sessions at Sage Summit 2015. Sorry that the audio is not quite the best.

Changing conversations by asking better questions

This session is dedicated to the possibility that professionals can greatly increase the value they provide to their customers if they hone their skills at asking better, more effective questions. Developing and enhancing this skill is not easy because it requires us to rethink and relearn conversation habitss. If you would like to learn how this questioning approach can strengthen your customer conversations, join Ed Kless us for this discussion-based session.

Slides

 

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Sage Summit Sessions – Creating vision and strategy

Unfortunately, the audio for these two sessions did not turn out at all listenable. Therefore, I am ust posting the abstracts and the slides. Please feel free to comment or contact me if you have any questions.

Creating shared vision in a small business

Have you defined a vision for your company and shared it with your teams? A shared vision enlists others in the work and provides guiding principles for day to day activities. Creating a shared vision can be hard work because it requires you to examine goals and beliefs and weave them into a cohesive picture of your future. If you’re ready to start this work on behalf of your organization, join Ed Kless to make this part of your 2015 action plan.

Slides

Creating strategy in a small business

Even small organizations can create and execute meaningful strategic plans. Creating a well-defined strategy is hard work and not for everyone, as it requires us to begin to say “no” to stuff we usually say “yes” to. You are hereby invited by facilitator Ed Kless, to open a dialogue about how best to go about creating a strategy for your small business organization.

Slides

Sage Summit 2015 Session – Leadership in the age of the quick fix

This is the second in a series of three posts I will be doing featuring slides and audio from my sessions at Sage Summit 2015. Sorry that the audio is not quite the best.

Leadership in the age of the quick fix

Leadership thinking is is often based on manipulation – trying to “get someone to do something” which isn’t necessarily effective. Coming to terms with this idea is difficult and not for everyone because it requires us to examine some of our most deeply held beliefs and either dismiss them or at least think differently about them. If you are interested in rethinking the way you approach leadership, you are invited to attend this session.

Slides

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Proud Dad Moment

“Merkle’s Boner! Merkle’s Boner!” Sean, my son, shouted at the TV to a surprised and somewhat horrified group of relatives last night.

For those of you that are not up to speed on a play that happened a mere 107 years ago, “Merkle’s Boner” is perhaps one of the most infamous (unless you are a Chicago Cubs fan) plays in baseball history.

In the heat of a pennant race, on September 23, 1908, with the scored tied 1-1 and two outs in the bottom of the ninth inning, Moose McCormick was on at third base and Fred Merkle on at first base for the New York Giants. Al Birdwell rocketed a single into center field plating McCormick for the apparent winning run.

Giant’s fans stormed the field as was the custom after every game because the exit was out in centerfield and the Giant’s rookie first baseman, Fred Merkle, never got to second base mostly due to self preservation from the the on coming fans.

Cubs second baseman and future Hall of Famer, Johnny Evers, noticed this and called to centerfielder Solly Hoffman to thrown him the ball. With the Giants and their fans celebrating around him, Evers recevied the ball from Hoffman and promptly stepped on second base forcing out Merkle.

By rule, this would mean the run would not count and the score would remain tied. It was thusly ruled and the game was then scheduled to be replayed at the end of the season should the Giants or Cubs not be the clear winners of the pennant. Well, you can guess what happened. The Cubs and Giants ended the season with identical 98-55 records. The Cubs, this is before the Curse of the Billy Goat, won the game 4-2 and went on to win the 1908 World Series.

 

Now back to August 9, 2015 and Sean’s reaction.

Our family was asembled in the living room watching the end of the Cincinnati Reds/Arizona Diamondbacks game which ended with a bases loaded hit by rookie Chris Owings. The official MLB record says, “Chris Owings singles on a sharp line drive to center fielder Billy Hamilton. Paul Goldschmidt scores. David Peralta to 3rd. Jake Lamb to 2nd.”

Only Jake Lamb and David Peralta never made it to second and third, respectively. Just like in the Merkle game, an alert fielder, this time shortstop Brandon Phillips retrieved the ball, albeit from a security guard, and then tossed it to Hamilton who by this time was near second base. Hamilton caught the ball then touched second base. He then threw the ball to shortstop Eugenio Suarez, who was now standing on first base. Suarez then tossed it third baseman Ivan DeJesus who walked across the field and touched third.

Now this whole thing is just a mess.

First, shame on Peralta and Lamb for not touching the next base. Despite the result (a D-backs win), this was really dumb on each of their parts as the only people storming the field were their own teammates. I personally feel the “walk off” win celebration in the Major Leagues has gotten a bit out of hand.

Second, Phillips, or really Hamilton, should have retrieved the ball himself. Once the security guard touched the ball, it is likely a dead ball, although I am not 100 percent sure about it becasue it was in the field of play and not in the stands. Clearly, if the guard was in the stands and out of play, it is a dead ball and the rest is moot, but it is possible that by ground rule, the security guard on the field might, in fact, be in play. That said, if it is not a ground rule in Arizona then, it is a dead ball and the next paragraph, as mentioned, is moot.

Third, why did the Reds touch second base first? As they needed two outs, not just one, they needed to first force out Peralta at third before forcing out Lamb at second. Touching second base negated the force out at third. They should have first tossed the ball to DeJesus at third for the second out of the inning and then to Phillips, or whoever was at second, perhaps Hamilton. Had the Reds done this, the scoring would have been as follows: 6-5-8, or more precisely, SG (for security guard)-6-5-8. EIther way, it is a pretty odd double play combination.

Fourth, it turns out that all of this is moot because rule 5.08(b) in the 2015 Official Baseball Rules (4.09(b) in previous editions) reads, “When the winning run is scored in the last half-inning of a regulation game, or in the last half of an extra inning, as the result of a base on balls, hit batter or any other play with the bases full which forces the runner on third to advance, the umpire shall not declare the game ended until the runner forced to advance from third has touched home base and the batter-runner has touched first base.” I hope this rule gets changed, it should require all runners touch the next base to which they are forced.

Fifth and lastly, I am very proud of my son for recognizing the situation and making the connection to the Merkle play. And, that is really why I wrote this post.

Sage Summit 2015 Session – Measure what matters

This is the first in a series of three posts I will be doing featuring slides and audio from my sessions at Sage Summit 2015. Sorry that the audio is not quite the best. 

Measuring what matters (to customers)

Do your performance metrics reflect what’s truly important to your customers? This session explores the ways companies can increase financial performance by changing from inwardly facing measurements to measurements that extend outside the firm. Changing these metrics often requires firms to think differently than they have in the past. If you’re ready to think differently about your company’s measurement systems (or think you might be ready to think differently), join this conversational session facilitated by Ed Kless.

Slides

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