Sage Summit 2015 Session – Changing conversations by asking effective questions

This is the third in a series of three posts I will be doing featuring slides and audio from my sessions at Sage Summit 2015. Sorry that the audio is not quite the best.

Changing conversations by asking better questions

This session is dedicated to the possibility that professionals can greatly increase the value they provide to their customers if they hone their skills at asking better, more effective questions. Developing and enhancing this skill is not easy because it requires us to rethink and relearn conversation habitss. If you would like to learn how this questioning approach can strengthen your customer conversations, join Ed Kless us for this discussion-based session.

Slides

 

Listen

4 thoughts on “Sage Summit 2015 Session – Changing conversations by asking effective questions

  1. Hi Ed,

    I love the topic of skillful question asking. You might find this book interesting. “Jesus Asked” by Conrad Gempf, Director of Research and Lecturer in New Testament at London School of Theology (my alma mater).

    You can get it on Kindle

    http://www.amazon.com/Jesus-Asked-Conrad-Gempf/dp/031024773X/ref=sr_1_1?ie=UTF8&qid=1444811815&sr=8-1&keywords=jesus+asked

    Or he has a free recording of it here:

    http://gempf.com/wp/jesus-asked-the-podcast/

    What is interesting that Jesus didn’t use questions in purely helping people to discover truth, in a Socratic way. But he more often used them to polarize his listers as to who he was, causing doubt to his disciples and fury to his opponents.

    He used parables/stories to disarm and questions to bring existential sharpness to them.

    Parables were essential to his mission, but without his tool belt of quesitons, I wonder how less polarizing he would have been.

    I counted in the Gospel of Luke alone he asked around 100 questions.

    Anyway, just sparked that thought, Ed.

    BJ

    P.S. Add this to your custom Css which will correct the checkbox designs below.

    .comment-subscription-form {
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    1. Great observation. One of my favorites that I often cite when discussion income inequality is Luke 12: 13-14

      13 Someone in the crowd said to him, “Teacher, tell my brother to divide the inheritance with me.”

      14 Jesus replied, “Man, who appointed me a judge or an arbiter between you?”

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