Ed Kless' Weblog

Reasons Why I Do Not Like Soccer (and some proposed solutions)

June 15, 2010

Too low scoring. As a baseball fan I do enjoy the occasional pitcher’s duel, but most Major League games average over 4 runs per team per game. With soccer it is ridiculous, it is always a defensive battle. The solution is three balls in play at the same time. Better two white balls and one [...]

Read the full article →

Help Me Understand?

June 14, 2010

One of the key devices I use as a consultant is something I call the “Help me understand” question. I use this when there is an apparent contradiction between two statements or behaviors of a person. The structure is this: Help me understand how A (one behavior or statement) is in alignment with B (the [...]

Read the full article →

Some Nostalgia

June 5, 2010

In doing some work with a Sage partner, I have had the pleasure of working again with Bonnie Robertson. We exchanged some emails and in one of them Bonnie sent me this picture. From the Microsoft Great Plains logo, I deduce that this picture was taken in January of 2002. Thanks, Bonnie!

Read the full article →

Shout Out to Tom White

June 3, 2010

Read the full article →

What I Believe

June 2, 2010

I have been wanting to write this post for over a week. While the video below is nothing new, it does a great job of explaining and relating concepts I have known to be true. It has inspired me to make this declaration. I believe in challenging the status quo. The way I challenge [...]

Read the full article →

WSJ on Pricing

May 26, 2010

The Wall Street Journal posted several excellent articles (including links to some MIT Sloan articles) on pricing yesterday. I thought it might be helpful to provide the links. Raise Your Prices! – Face it: Most companies can’t compete on price. And the good news is they don’t have to Seven Mistakes of Poor Pricers The [...]

Read the full article →

SLAs are Dead

May 21, 2010

I have just returned from Sage North America’s Insights conference in Denver. The conference is, at the same time, completely exhausting and completely invigorating. I learn so much from Sage partners because they continue to test my thinking. Without question, the best test of my thinking came during my pre-conference session on Sunday. One of [...]

Read the full article →

Insights MegaSession – Creating the Firm of the Future

May 10, 2010

On Wednesday, May 19th from 1:30pm to 5:30pm at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating the Firm of the Future (GEN52-1,2&3). This session will be dedicated to the possibility that a professional organization can be run more effectively when it becomes a knowledge firm rather than [...]

Read the full article →

Insights Session – Enhancing Your Customers Experience

May 10, 2010

On Tuesday, May 18th at 3:15pm at Sage North America’s annual partner conference, Insights, I will be co-presenting a session with Apryl Hanson of Blytheco entitled Enhancing Your Customers Experience (GEN54). This session will be dedicated to the possibility that we can create deep, meaningful experiences for customers. Creating such experiences is hard work and [...]

Read the full article →

Insights Session – Creating a Partner-based Service Level Agreement

May 10, 2010

On Thursday, May 20th at 8:00am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating a Partner=based Service Level Agreement (GEN58). This session will be dedicated to the possibility that we can create high quality service level agreements with our current customers. Creating such agreements is hard work [...]

Read the full article →

← Previous Entries

Next Entries →