Slides from MAX-558 Healing Leadership

Below are the slides from my session at Sage Summit 2014 entitle Healing Leadership. I am indebted to both Howard Hansen and Steve Geske for their remarkable work on this topic and their willingness to allow me to present it. I hope I did it justice.

For more  this topic and to join in the conversation, join the Healing Leaders Facebook page at https://www.facebook.com/healingleaders

In addition, you can by their book, Healing Leadership – A Survival Guide for the Enlightened Leader at Amazon. I give it my personal guarantee, if you do not like it I will buy it back from you.

Creating a new future: Partnering in the age of the cloud

On Monday, July 28, 2014, at 3:30pm – 5:00pm PT, I will have the honor of being the emcee for a special session at Sage Summit 2014 exclusively for Sage Partners. The session is entitled Creating a new future: Partnering in the age of the cloud. We will feature Partners as well as Sage team members in casual conversation (read unscripted) on a Tonight Show type set.

This session is dedicated to the possibility that partners will be more successful in the future if they are willing to transform their business model to better reflect the realities of the new market place. This is hard work as it requires us to think differently about our preconceived notions of the past and future. If you are interested in actively participating in the creation of the future, this session is for you. This session is for all partners of Sage regardless of product.

The links below are to Sage Thought Leadership podcasts featuring the named guest.

Here is the tentative agenda:

  • 3:30 – Opening monologue – me
  • 3:40 – Partnering in the future – Joe Langner
  • 3:55 – Partnering with CRM – Peter Wolf and David Beard
  • 4:10 – Position the total solution with a vertical approach – Jeff Roth and Bill Reitz
  • 4:25 – Innovating mobile solutions – Dom Pernai and Doug LaBahn
  • 4:40 – Peering into the future – Stan Mork and Donald Deshaies
  • 4:55 – Closing – moi

My Sage Summit 2014 Sessions

Well, it is official. I will be doing some speaking at Sage Summit 2014 in July.

In addition to hosting a general session for all Sage Partners on Monday from 3:30 to 5:00, I will delivering some fun content during the show to all Partners and Customers.

  1. BUS-559 Increasing user adoption on Tuesday from 10:30 to noon. This session is based on my conversations last year with customers during Sage City. I was surprised at how many current customers struggled with user adoption. Topics will include: identifying and dealing with resistance and leading during times of change.
  2. MAX-558 Healing leadership on Tuesday from 1:30 to 2:30. I am thrilled to have the permission of my mentors Howard Hansen and Steve Geske to include this topic this year. We will cover emotional triangles and chronic versus transactional anxiety.
  3. IND-561 Economics in one game on Wednesday from 4 to 5. This is an expanded version of my Inspire Tour keynote presentation. It includes an additional round in the game, a deeper dive into some of the economic data and some fun videos that I did not have time to show during the keynote version on the road.
  4. IND-560 Top ten business myths on Thursday from 11-11:45. This session will be a rapid fire look at these myths and includes a 10 minute question and answer period.

I would ask my Sage Partner friends to promote some of these sessions to your customers and maybe even plan to attend with them. As always, I think they will promote healthy conversations.

If you have any thoughts on these sessions, please feel free to comment below or send me an email.

About Some Webcasts

Over the next few months I will be delivering some webcasts that are aimed mostly at accountants. However, most of the material is applicable to all knowledge workers and professionals.

The webcast belong to one of two series: Tax Free Tuesdays and $5 Fridays. As you might guess the Tuesdays sessions are free, while the Friday sessions will cost you $5.

Here are the details of the first three sessions:

  • Friday, February 28 at 1:00pm ET – Creating Strategy in a Small Firm – This session will be dedicated to the possibility that even small firms can create and execute meaningful strategic plans. Creating a well defined strategy is hard work and not for everyone, as it requires us to begin to say “no” to stuff we usually say “yes” to. You are hereby invited to open a dialogue about how best to go about creating a strategy for your small firm.
  • Tuesday, February 25 at 1:00 pm ET – Top Ten Business Myths – This session is dedicated to the possibility that many myths exist about business and it would be better to rid ourselves of these ideas. Thinking about these myths is hard because it requires us to examine some of our most deeply held beliefs and either dismiss them or at least think differently about them. If you are interesting in having a conversation about business myths, you are invited to attend this session.
  • Friday, March 7 at 1:00 pm ET – Introduction to the Professional Knowledge Firm (aka Firm of the Future) – This session will be dedicated to the possibility that a professional organization can be run more effectively when it becomes a knowledge firm rather than a service firm. Creating such an organization is hard work and not for everyone. It requires us to think differently than we have in the past about what it is that we do. You are hereby invited to open a dialogue on a different model for creating and capturing value in a professional firm. We will explore two business models: the firm of the past and the firm of the future. We will also begin a conversation about the four transformations that need to occur in order for firm to make the transition successfully.

Once you click on the class, please click either Request for the Tuesday free webcasts or Add to cart for the $5 Friday classes. If you have any questions, you can email me at ed.kless @ sage.com or comment below.

Putting the MOASQ to work

A while back I wrote a post about what I call the MOASQ or Mother of All Strategic Questions in which I opined that the central focus of any strategy should be about creating customer value, not about generating revenue.

Last week I was working in a consulting role with an organization that shares some space with other groups. As we sat down at the conference table, I was struck by what had been sketched out on the white board by a group who had used the room prior to us. I snapped a photo.

IMG_0117Notice that this clearly illustrates a strategic conversation in which revenue generation was the focal point. Keep in mind, I am not against revenue generation, but it is an effect, not a cause.

I took the liberty of replacing Revenue with Customer value.

IMG_0118My belief is that had this shift been made, the conversation would have been very different than it was. I’ll admit, I do not know the outcome of the previous meeting. It might very well have been extraordinary, but I truly believe it would have been better still had Customer value been on the white board instead.

Thoughts?

 

 

Sage Thought Leadership Podcast for Partners

Note: For Sage Partners Only.

At Sage Summit 2013, we announced a new partner program – The Weekly Sage Partner Podcast.

This podcast will spotlight one Sage partner each week. I will conduct the interview with you and ask you to share how you have solved a particularly difficult customer problem as well as something that you are doing inside your organization to facilitate growth.

These podcasts will be posted on the Sage Thought Leadership page as well as on the iTunes feed for the podcast.

If you are interested in being interviewed, please email me.