Yesterday, I went to the United States Post Office location here in my hometown of Allen, Texas. I needed to send a package to a friend in Petaluma, California.
Upon arrival, I noticed a self service kiosk, so I decided to give it a try. The first step was to “Touch the screen to begin.” Okay, fair enough. Boop.
Up came a menu of five or six choices of service, “Send a parcel” being the top choice. Howver, underneath the description it said, “I am sorry I am unable to complete this type of transaction now.” Curiously, under all the choices it read the same. Hmmm, to the line I go.
It being after Christmas there was only one person ahead of me, so I waited only about five minutes since there was only one clerk working. I handed over my package and answered the needed questions and paid via my American Express card.
No sooner had I put the card back in its proper slot in my wallet then did I receive a notice on my iPhone that a purchase of $6.65 had been made on my card. It came up so quickly that the receipt pictured below had not even finished printing. You can see why. It is so long that my scanner would not scan it in one pass, I had to cut the paper in half becasue it was perceived as a paper jam.
On Monday, July 28, 2014, at 3:30pm – 5:00pm PT, I will have the honor of being the emcee for a special session at Sage Summit 2014 exclusively for Sage Partners. The session is entitled Creating a new future: Partnering in the age of the cloud. We will feature Partners as well as Sage team members in casual conversation (read unscripted) on a Tonight Show type set.
This session is dedicated to the possibility that partners will be more successful in the future if they are willing to transform their business model to better reflect the realities of the new market place. This is hard work as it requires us to think differently about our preconceived notions of the past and future. If you are interested in actively participating in the creation of the future, this session is for you. This session is for all partners of Sage regardless of product.
Earlier this week I had a chance to sit down with Amy Stewart, COO of Music in Motion.
Music in Motion offers over 5000 music, movement and dance education resources and music-related gifts for all ages – books & CDs, DVDs, software, games, posters, awards, classroom and ethnic instruments, incentives, gifts, teaching aids, and costume accessories for performances.
I love getting to know more about what Sage customers do and why they do it.
Today, I had the honor of speaking with Tom Fun, the owner and operator of Ring City.
Ring City is a importer/exporter of fashion jewelry and has been producing the finest quality fashion jewelry since 1982.
Recently, the have begun to broaden their customer base by diversifying into a specialized retail market – charitable fund raising. These will be jewelry parties for soccer teams or PTAs in order to raise money. It is a win, win, win – for the customer, for the charity and for Ring City.
My thanks to Sage Partner Johnny Pabian of Pabian Partners for setting up this interview.
Attention my fellow Dallasites and Fort Worthians. Ron Baker and I are delivering our famous (well, in our minds anyway) Firm of the Future Symposium at the Hilton DFW Lakes hotel on February 12 and 13.
This class is for all professionals: accountants, lawyers, IT consultants, architects, engineers, advertising agencies, we have even had a doctor attend.
If you are interested here are the details:
Firm of the Future Symposium
The Firm of the Future Symposium coming to a city near you will feature Ron Baker of the Vera Sage Institute. The symposium will feature Ron Baker of the VeraSage Institute and Ed Kless, Sage senior director, partner strategy and development. This experience is dedicated to the possibility that a professional organization can be run more effectively when it becomes a knowledge firm rather than a service firm. Creating such an organization is hard work and not for everyone, as it requires partners to think differently than they have in the past about what it is that they do.
The registration fee for the first attendee is $2,000. The fee for additional attendees is $1,000.
Two years ago, I posted twice about my Why statement. (See those posted here and here for further explanation.)
Since I am convinced that one’s Why is a ever emerging concept, I thought it would be appropriate to share my latest Why, which is:
I believe that entrepreneurs continue the work of creation. I help entrepreneurs (mostly Sage partners and customers) understand how they create value for their customers and better capture that value through the prices they set.
Please note that the first sentence is the key. I have been testing this at gatherings such as cocktail parties and even PTA meetings when I am asked the usual obligatory opening question, “So, what do you do?”
I have been replying with my Why. This is usually followed by a quizzical look, but after a brief moment, some variation of the phrase, “Tell me more,” is uttered. This leads to some great conversations. Conversations I never would have had, if I did not start with Why.