Tag Archives: nps

On Sage’s Customer Loyalty Program

NB: This is for Sage Partners only. The rest of you can hit delete. The Customer Loyalty Program is perhaps the best program that we (Sage) have available. I am constantly surprised at how few partners take advantage of this free program. All you need to do is Enroll in the Sage Customer Loyalty Program […]

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Customer Service Transparency

MAS 90 Guru, Wayne Schulz told me about a cool customer service feedback mechanism that 37signals uses. 37signals are the creators of TypePad, MoveableType and other blogging solutions Basecamp, Highrise, Backpack, and Campfire, all web-based collaboration software solutions. What they do is post, for all the world to see, the rating of there most recent […]

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My First Interaction with The Geek Squad

On Sunday, I had my first interaction with Best Buy’s Geek Squad when my new Mac mini failed to connect to my Windows 7 HomeGroup network. I have to say the experience was disappointing to say the least. This morning I got a survey from them regarding my experience. I rated them a 2 on […]

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Insights Session – Enhancing Your Customers Experience

On Tuesday, May 18th at 3:15pm at Sage North America’s annual partner conference, Insights, I will be co-presenting a session with Apryl Hanson of Blytheco entitled Enhancing Your Customers Experience (GEN54). This session will be dedicated to the possibility that we can create deep, meaningful experiences for customers. Creating such experiences is hard work and […]

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