Tag Archives: sla

SLAs are Dead

I have just returned from Sage North America’s Insights conference in Denver. The conference is, at the same time, completely exhausting and completely invigorating. I learn so much from Sage partners because they continue to test my thinking. Without question, the best test of my thinking came during my pre-conference session on Sunday. One of […]
Continue Reading

Insights Session – Creating a Partner-based Service Level Agreement

On Thursday, May 20th at 8:00am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating a Partner=based Service Level Agreement (GEN58). This session will be dedicated to the possibility that we can create high quality service level agreements with our current customers. Creating such agreements is hard work […]
Continue Reading

Really, Revenue Recognition, That’s All You Got

While I have heard the objection of revenue recognition to fixed price and service level agreements before, there has been a recent spate of them and my default value reply is to say, “Really, that’s all you got!” The more detailed answer is to ask, “Are you a publically traded company? If not, there is […]
Continue Reading

Creating a Service Level Agreements

Creating an SLA (Service Level Agreement) is by far the most frequent topic of conversation I have with partners of Sage. I recently came across an mp3 file I recorded while in Sydney, Australia delivering the service level agreement section from Customer Boot Camp, so I have decided to post it. Please note it is […]
Continue Reading