Tag Archives: sla
SLAs are Dead
I have just returned from Sage North America’s Insights conference in Denver. The conference is, at the same time, completely exhausting and completely invigorating. I learn so much from Sage partners because they continue to test my thinking. Without question, the best test of my thinking came during my pre-conference session on Sunday. One of [...]
Insights Session – Creating a Partner-based Service Level Agreement
On Thursday, May 20th at 8:00am at Sage North America’s annual partner conference, Insights, I will be presenting a session entitled Creating a Partner=based Service Level Agreement (GEN58). This session will be dedicated to the possibility that we can create high quality service level agreements with our current customers. Creating such agreements is hard work [...]
Really, Revenue Recognition, That’s All You Got
While I have heard the objection of revenue recognition to fixed price and service level agreements before, there has been a recent spate of them and my default value reply is to say, “Really, that’s all you got!” The more detailed answer is to ask, “Are you a publically traded company? If not, there is [...]
Creating a Service Level Agreements
Creating an SLA (Service Level Agreement) is by far the most frequent topic of conversation I have with partners of Sage. I recently came across an mp3 file I recorded while in Sydney, Australia delivering the service level agreement section from Customer Boot Camp, so I have decided to post it. Please note it is [...]
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about.me
Ed Kless
Corporate Iconoclast
Ed Kless is the senior director of partner development and strategy for Sage Business Solutions. He is a frequent contributor to industry publications, including the Journal of Accountancy and Harvard Business Review, and has spoken at many conferences worldwide on project management, pricing, and knowledge workers. A senior fellow at the VeraSage Institute, he lives north of Dallas with his wife and two children and ran for Texas State Senate in 2010 and 2012.
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