customer — Ed Kless' Weblog — Ed Kless

Posts tagged customer

Video Blog Post: Zen and the Art of TV Repair

On Consulting, On EntrepreneurshipJuly 30, 2013customer, customer experience, video Comments

Well Done Hilton Vancouver!

On Economics, On Knowledge WorkersJune 13, 2012customer, hilton, moments of truthComment

Firm of the Future Another Raging Success Story

On Entrepreneurship, On Knowledge Workers, On Pricing with Purpose, On Project ManagementMarch 1, 2012ALA, customer, firm of the future, fixed price, ron bakerComment

On Paid Search vs Social Media Spending

On Consulting, On EntrepreneurshipJanuary 11, 2012customer, greg tirico, marketing, seo Comments

On Words I Would NOT Use

On Consulting, On Pricing with PurposeNovember 4, 2011client, customer, fees, firm of the future, hours, knowledge, price, service, staff, value Comments

On Sage's Customer Loyalty Program

On ConsultingSeptember 13, 2011customer, loyalty, npsComment

Thinking Differently

On EntrepreneurshipMay 11, 2011customer, marketing, sales, syllogism, value Comments

Sage Summit Customer Awards 2011

On Consulting, On TimeApril 11, 2011awards, customer, sage, SummitComment

The ABH is not an ECE

On Consulting, On Pricing with Purpose, On Project ManagementApril 1, 2011abh, billable hour, customer, ECE, extraordinary customer experience Comment

Customer Service Transparency

On Consulting, On EntrepreneurshipFebruary 21, 2011customer, nps, wayne schulz Comments

How NOT to handle customer consultations

On Consulting, On Pricing with PurposeFebruary 8, 2011access level agreement, accounting, customer, psf, tax Comments

Memories of Customer Conferences Past

On EntrepreneurshipJanuary 6, 2011conference, customer, partners, sage, Summit Comments

Insights Session - Enhancing Your Customers Experience

On Consulting, On TimeMay 10, 2010apryl hanson, customer, ECE, insights, nps, sage, session Comments

Another reason why I am obsessed with uncovering value

On Consulting, On Pricing with Purpose, On Project ManagementMarch 18, 2010consulting, customer, erp, mckinsey, pcworld, standish group, valueComment

Video Highlights from the Sage Consulting Workshop

On Consulting, On Entrepreneurship, On Organizational Deve..., On Pricing with PurposeMarch 13, 2010ca, change, consulting, customer, quality, sage, workshopComment

New Pet Idea

On Consulting, On Pricing with Purpose, On Project ManagementJanuary 4, 2010customer, shih, value Comments

Sage Summit Sessions

On Entrepreneurship, On Organizational Deve..., On TimeNovember 1, 2009customer, session, SummitComment

Creating a Service Level Agreements

On Consulting, On Pricing with Purpose, On Project ManagementAugust 28, 2009customer, fpa, pricing, service level agreement, slaComment

Thinking About My Dentist

On Consulting, On EntrepreneurshipJuly 12, 2009customer, dentist, service Comments